Technology Support Services
Delivering flexibility & expertise to your organization
Technisource is a 20+ year technology services leader, supporting more than a million users annually through more than two million service events. Designed to improve customer service, reduce costs and maximize productivity, our solutions include:
- Service desk
- Desktop support
- Mobile product support
Flexible IT Solutions Designed to Your Specifications
Tailored to your unique needs, Technisource offers in-sourced, outsourced and co-sourced service desk solutions. With five support centers throughout the U.S., we provide the 24/7/365 expert support needed to ensure superlative customer service.
Supported by World-class Toolsets & Partners
Technisource brings added flexibility to businesses with service desk solutions that integrate seamlessly within their organization. Clients can leverage their existing technologies or take advantage of industry-leading toolsets, including:
- Call & interaction management
- Problem & incident management
- Knowledge management
In addition, Technisource offers in- and out-of-warranty support for all major equipment manufacturers and depot-based support for laptops and mobile devices. Our alliances with tier-one technology manufacturers, such as Dell®, IBM®, Microsoft® and HP®, ensure unparalleled customer service.
A Reputation of Expertise
Partnering with the Help Desk Institute (HDI), Technisource solutions incorporate high service standards and IT best practices -- ensuring quality throughout the entire service delivery process. Our expertise and proven results have earned us a place on the Gartner Help Desk Outsourcing Magic Quadrant for five consecutive years.
Contact Technisource today and discover the flexibility and expertise that we offer.
