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Are you ready? Optimizing your Environment with Vista

Organizations considering implementing Microsoft's Vista operating system should view it as an opportunity to improve their operations, versus yet another expenditure. Learn how with helpful recommendations for every IT environment.

The implementation of Vista is certain to impact the business. Without a holistic goal in mind, the return on this investment may not meet organizational expectations.

Microsoft® Windows Vista presents a great number of features over previous versions. Implementing the operating system also introduces potential challenges. How can you balance the two to be sure the implementation truly serves the business? What do you expect to gain from implementing Vista?

In many past versions of the Windows operating system (OS), organizations could readily see the benefits of the upgrade. For example, greater stability, true multitasking and improved security. Organizations knew why they were implementing the software, and received tangible results for doing so.

Vista is a bit more challenging. Technisource’s discussions with many customers offer the following common reactions:

  • “Hardware requirements are too great.”

  • “I’ll wait for Service Pack 1.”

  • “I can’t see why I should even make the investment.”

  • “Application compatibility is too limited.”

Some of these statements are more valid than others. Overall, however, they may be shortsighted. You can stick with your current version of the Windows operating system, and wait for the next OS after Vista. Consider this though: if Vista is bringing massive change in the way users do things, what will happen next? Will the change be too much for users to handle? Perhaps change should be progressive and doled out in small doses each time a new OS is available. There are bigger reasons to implement Vista, that offer greater returns and benefits.

Operational Maturity
An investment in Vista should be thought of not from a basic features list, but as a component to an overall goal to improve operational maturity.

“What is operational maturity?” you ask. The management of the technology infrastructure is often a costly endeavor that is seldom thought of holistically or with business-benefi t focus. Most organizations are faced with the need to improve their IT infrastructure operations.

The Microsoft Infrastructure Optimization Model (IOM) has been developed using industry best practices and Microsoft’s experience with enterprise customers. Reviewing many organizations of varying sizes, best practices have been defi ned that, as they are implemented, improve the way IT manages the infrastructure and defi nes their corresponding level of operational maturity. This methodology recognizes four levels of operational maturity: Basic, Standardized, Rationalized and Dynamic.

With each level of maturity comes annual Total Cost of Ownership (TCO) savings. Each operational maturity level is defined by set best practices. The more best practices an organization implements, the higher the level of maturity and the greater cost savings that are realized.

Vista and Operational Maturity
Armed with a fundamental understanding of the maturity model, you can now begin to define your deployment goals.

Basic
If your organization is sitting in the Basic level, standardization is one of your key objectives. It is likely that your IT department is overwhelmed with reactive tasks, troubleshooting is difficult, a propensity for security problems exists, and there is no real inventory or asset management practice in place-making it difficult to plan for changes.

Recommended Actions

Now is the time to manage your environment and to start moving away from fire-fighting mode. Moving to Vista presents an opportunity for the IT organization to carefully define and implement a standard operating environment.

The term “standard” does not just refer to having the same operating system on all of the desktops. It refers to the way all of your desktops are configured and managed, of which the operating system is merely a vehicle. Therefore, your Vista objectives may look something like this:

  • Create a single image for all users comprised of an operating system, productivity suite (i.e., Office 2007), PDF Reader (i.e., Acrobat Reader), antivirus and any other software that is fully licensed to every user in the environment. The Vista platform is modularized so you can create a single platform, even if you have different hardware types, brands, languages, etc. Further, Vista’s registry and directory virtualization eases application compatibility issues - which were traditionally difficult to manage with legacy systems.

  • Define an image management process that includes a distribution method, compatibility test scripts and procedures to keep patches and application versions up to date on a single “master image.”

  • Define a standard hardware threshold upon which the standard operating environment will run effectively. Next, define a hardware life cycle so it maintains its current platform and takes full advantage of warranty coverage. Vista's hardware agnostic view gives you greater flexibility in choice since its images are no longer tied to a specific hardware type.

  • Create application profiles that specify the supported application names, as well as the criteria for acquisition and addition of applications. These include applications not contained within the master image. To better manage licensing and image compatibility, pay careful attention to what applications are allowed and what are not. Further, defining the criteria for your organization has a more proactive approach to managing what is in their environment. Vista gives you plenty of chances for compatibility here, from SoftGrid to ‘Run as’ options that make implementing your application portfolio easier.

Moving your organization from Basic to Standardized is an important first step towards gaining control of your infrastructure and making IT a more efficient cost center. Studies show that making this jump presents a potential cost savings of $233 per PC per year.

Standardized
So perhaps your organization has already made the jump to standardization. Congratulations on having the foresight to take this important step. Standardized organizations likely have a deployment process that uses a standard image loaded on a CD-ROM, which is manually installed to each computer. Additional applications may be standardized, but are installed via a network share or local installation medium.

Recommended Actions

Now that the organization is starting to get things under control, it's time to take the next step and start reducing costs. To reduce costs here will require the introduction of automation. Organizations that are in the Standardized category may have Vista objectives similar to the following:

  • Create an automated deployment process to allow for a light-touch or zero-touch approach. It is commonly recognized that a standard operating system deployment at the desktop is comprised of inventory data/profile location and backup, image deployment, application installation and data/profile restoration. Many technologies exist to automate these steps in an operating system deployment. Microsoft has refined its Business Desktop Deployment methodology, which offers many tools to help automate the process. Automation technologies, such as Microsoft System Center Configuration Manager 2007 and Altiris position organizations with an automated process that allows the deployment to be managed from a central server with a few clicks in a wizard. Regardless of the technology used, cutting the desktop deployment from four hours to fifteen minutes definitely has obvious appeal.

  • Implement software distribution technologies to eliminate sneakernet in the organization. The time it takes to install applications from a CDROM or network share slows down deployment, making deployment costs skyrocket. This method also increases manual administrative tasks associated with asset inventory and license management. Now is the time to implement a software distribution solution such as, Microsoft System Center Configuration Manager or similar solution.

  • Centralize policy management using Active Directory. Obtain a more finite control over your distributed PC architecture by taking advantage of Active Directory and Group Policies. The Vista operating system presents 2,400 policies that can be managed by the Group Policy Management Console (GPMC). Some of the more compelling policies include power management, device installation controls, printer assignments based on location, security settings and local firewall management.

  • Lock-down the population to keep administrative rights in the hands of IT, rather than the end user. This objective is tricky, as in many organizations, the cultural cultural shift associated with this change is drastic. The implementation of Vista is already a change in culture, and coupling a lock-down with it may keep your end users from being receptive to the change. However, this is one best practice that makes the difference between IT effi ciency and operational anarchy. Vista adds a great number of policies to allow finite control over the systems. Integrating with Active Directory and the GPMC provides even greater freedom.

Moving your organization from Standardized to Rationalized moves the IT organization out of fire-fighting mode, and into a realm of proactive management. Studies show that making this jump represents a potential cost savings of $280 per PC per year.

Rationalized
In the area of minimized ownership costs, the Rationalized environment is the utopia. Organizations that operate at this level (and there are very few) are already operating at peak efficiency.

Recommended Actions

To move into a Dynamic platform would mean focusing less on cost of ownership and more on business responsiveness. For instance, simplifying IT systems to improve business agility is an ideal way to make improvements; Windows Vista facilitates managed code associated with the .NET framework.

Improving user productivity could also be a key goal with a Vista deployment. This includes allowing ad-hoc shared spaces via wireless access is a way to facilitate collaboration quickly and safely.

Moving your organization from Rationalized to Dynamic starts to sway away from cost savings and leans more on business improvement. At the end of the day, IT should be a business enabler, and the Dynamic environment positions this in the best way possible.

Dynamic
The Dynamic organization demonstrates superior automation and extended use of technology to support and drive the business. A study by the Aberdeen Group in the early 2000s predicted that technology needed to be both IT efficient, as well as business nimble. In addition, an Organic IT study reviewed past technologies and found that in the early days of computer, mainframe was very IT efficient, but unwieldy and not very supportive of business change. Fast-forwarding to the Internet age, technology was found to be extremely agile and responsive to the business; but for IT, it became a nightmare — i.e., web servers showing up in closets everywhere. The Dynamic environment is the next generation.

Recommended Actions

Using technology to truly drive the business proactively with limited operational management needed is a spot held by very few organizations. It is entirely likely that the Dynamic organization already has plans to implement Vista to capitalize on its ability to improve end user productivity, strengthen security and support the businessnimble IT infrastructure.

Conclusion
Looking at Windows Vista from a pure features only standpoint limits the vision of what is possible. It is only when an organization “connect the dots” between feature and business benefit that a true Vista deployment shows its advantages. Once an organization is on the path of improving operational maturity, a common objective can be presented that frames up why IT is there in the first place.

While the cost savings associated with moving from a Basic to Rationalized environment can be over $500 per PC per year, organizations should implement this approach one step at a time. The cultural shift associated with some of these best practices takes time to normalize and become steady state.

Any change in the IT environment that affects the end users should be implemented with full disclosure and communication plans. End users need to understand and accept why the change is occurring and the benefits associated with the improvements.

So before you look at Vista as yet another cost, look at it as an opportunity to improve your operations and show your end users that IT is not just another cost center - but a business enabler.

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