Technology Services

Comprehensive and Partial IT Outsourcing

Technisource combines all our core competencies to provide tailored outsourcing solutions that help our clients improve overall performance, realize annual cost savings, increase return on investment and reduce operational risk.

Through effective governance and IT delivery best practices, our flexible outsourcing solutions help companies maximize the value of their technology assets.

Whether you’re looking for a complete or partial outsourcing solution, Technisource solves the challenges that confront organizations. We deliver support that integrates seamlessly into our comprehensive outsourcing solutions, including:

IT governance – IT steering committee participation, strategic planning, vendor selection and project management
Application management – Customer, packaged and functional application support
Network operations & infrastructure – Network/hardware management, technical architecture, unified messaging, remote access and security
Shared services – Tier 1 help desk, remote monitoring/backup, asset management, hosting, e-mail/virus filtering and reporting services

Learn about how these three companies have benefited from a partial or complete outsourcing solution:

Financial Services Firm
For 15 years Technisource has been providing service desk, media and computer operations, network monitoring, rack and stack services across several states and almost 20 locations for this global financial services firm. With an increased reliance on Internet applications to support their consumer and corporate customers, the client needed a dedicated technical support team to identify potential problems throughout their web-oriented infrastructure. This 24/7/365 team of analysts monitors the environment, reacts to incidents, and coordinates the final resolution through the appropriate resolver groups. Technisource dramatically improved process documentation and knowledge management, established measurable service level objectives, increased the overall performance for the group, and provided proactive reporting, trending, and access to audit trails for contextual purposes.

Large Global Financial Services Company
Technisource proactively monitors over 850 servers and 100 application platforms; as well as, multiple network devices that comprise the global web infrastructure of this large financial services company. The Technisource team receives, analyzes, and reacts to an average of over 600 alerts per-hour from a multitude of sources. The minimal reaction time in engaging the resolving groups results in major savings for the business area affected; as well as, reducing or eliminating external customer impact or awareness. Each analyst on this engagement is trained in all aspects of the infrastructure to engage and direct calls as needed to bring the issue to resolution as rapidly as possible. The average time to have the appropriate groups engaged and working towards resolution is under five (5) minutes. Each business area within the enterprise represents a crucial part of the institutions online business presence and relies on the team to help avoid any issues that may affect this ability to do business or function online.

Investment Services Company
An investment banking client was struggling with a reactive IT department that was also lacking strategy and scalability. Technisource conducted an assessment of their leadership, employees, technology and infrastructure and provided guidance on how to re-structure the organization and tie the organization to a Governance body which enabled bi-directional communication lines with the business. Accountability was established for the new roles and related training was provided. These actions enabled business decisions which had previously been derailed to be made and executed. As buy-in was obtained, tasks were assigned and projects were executed. Following the assessments, we provided an interim CIO who has served as the top client IT executive for over two years.

Addressed high priority issues adversely impacting operations
Refocused on the strategy and began executing: service desk (outsourcing), data center (virtualization) and systems (SharePoint and Microsoft CRM implementations)
Hired full-time and fractional resources across various disciplines to support specific initiatives and provide ongoing support