Technology Services

Technology Life Cycle Management Services

Through proven and effective technology management solutions, Technisource maximizes productivity for end-users and ensures systems are operating optimally. This allows you to actively focus on your core business and customers while we manage your technology life cycle processes and provide flexible, customizable support to assure seamless asset deployment and effective management.

Our capabilities include design, implementation, acquisition, configuration, deployment, troubleshooting and disposition of your technology assets (desktop, laptop, handheld wireless scanners and wireless communication devices). We can customize a program to address your needs either onsite at your location or remote depot management at a Technisource facility.

The following represents a high level view of our services approach:

Governance

Asset and Financial Information - provide stewardship over your IT assets and financial resources that provide IT Services

Operations

Event Management - employ standardized methods and procedures to ensure prompt handling of events to minimize the impact of related incidents
Incident Management - ensure normal service operations are restored as quickly as possible with minimal disruption to the client
Request Management - manage the lifecycle of all customer and user requests through initial request, acquisition, configuration and deployment
Problem Management - work toward preventing incidents, problems or other issues
Knowledge Management - direct service information through standard processes and automated methods to improve efficiency and eliminate the need to rediscover knowledge

Security

Information Security - oversee compliance with customer policies and procedures with the overall goal to ensure the confidentiality, integrity and availability of assets and information

Control

Configuration Management - identify, control, maintain and verify versions of configuration items
Release Management - ensure all technical and non-technical aspects of a release are reviewed for integrity and impact before making a change to an IT Service

Manage

Capacity Management - work with the client to understand future business needs, operations and infrastructure to ensure all current and future capacity requirements are being delivered
Continuity Management - support the client’s Business Continuity Plan (BCP), with an overall goal to recover, operate and supply business critical IT Support on an agreed upon timeframe and level of functionality
Service Catalog - create a document or database of specific IT Services provided, how to access and deploy them
SLA - maintain and improve quality of business aligned IT Service through a constant cycle of reporting, analysis and review and removal/remediation of unacceptable levels of service