HDI

Technisource has a longstanding relationship with the Help Desk Institute (HDI), and has participated extensively in associated industry forums and standards committees.

Our National Practice Director for Support Services has served on the HDIs Strategic Advisory Board, and our subject matter experts are frequent guest speakers at national and local Support Industry conferences such as the HDI Annual Conference and Expo.We employ a number of HDI-certified trainers in order to equip our staff with the knowledge, skills and best practices.

Technisource’s Mechanicsburg, PA Help Desk Service Center was recently awarded the 2011 Team Excellence Award for External Support, which evaluated all aspects of our Help Desk capabilities, processes and customer service results.

In 2008, one of our Help Desk Agents was awarded the HDI Help Desk Analyst of the year award.This recognition is reflective of the passion and commitment Technisource and our people share for providing top quality support to our clients.

itSMF

Technisource is an active participant with the itSMF, the independent professional organization and forum for IT Service Management professionals in the US.

A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. 

Gartner

Gartner is the world’s leading information technology research and advisory company. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, they partner with 60,000 clients in 11,000 distinct organizations.

Technisource has been on Gartner’s Help Desk Magic Quadrant for Help Desk since 2004.We leverage research from Gartner in the validation and supplementation of our best practices in the delivery of services.

Monet workforce management software enables us to quickly and accurate determine optimum resource levels to meet service levels. 

Digital Fuel

Digital Fuel enables Technisource to provide real time and historical Service Level analytics, allowing us to be proactive in service level management. 

bmc software

Technisource has partnered with bmc software and integrated Remedy’s IT Service Management application into our Service Desk management suite. This ITIL compliant incident and problem management system enables us to proactively monitor incidents and perform deep root cause analysis.